![]() Remember, the Night Owl Support Site has the answers to your questions. Well done! Make sure to save your new password in a secure location. Step 12: Create a name for the device and enter the admin password(the new password created during the password reset). Make sure the “Device ID” matches the information listed in the App. Step 10: Locate the QR Code on the device’s Support Sticker. Step 9: After deleting the device, tap the “+” button. Step 8: Deleting the Device: On the Device Manager screen, swipe left on the device name until "Delete" appears. Step 7: If the password matches your DVR / NVR password, it will say “Connected!” in the App. Step 5: You will see a “Password error!” message after the DVR / NVR password has been changed. Step 4: Select your device by tapping on it. Step 3: From the menu, tap “Device Manager.” Step 1: If you don’t have the App, download it from the Google Play Store (Android) or App Store (iOS). The following instructions are only for DVR's/NVR's that use the Night Owl HD App. YOU MUST FOLLOW THE STEPS BELOW OR YOUR DEVICE WILL NOT WORK WITH THE APP! DO NOT SKIP THE FOLLOWING STEPS!! Check your product specifications for recommended internet speeds as they vary.After resetting the DVR / NVR password, you MUST follow the steps below to remove and add the device to the Night Owl HD App. It is possible that your network upload speeds may be insufficient. If you are using a Night Owl CMS product, you can check and confirm you have the latest software updates HERE. If you are on a mobile device, check the Play Store or App Store for any updated. By restarting your system, it will check to see if there is new firmware available to download.Įnsure the application you are using is updated. If you are connected to the internet, ensure the DVR is connected directly to your router.Ĭheck to ensure the latest firmware is on your System. Verify all your wires are connected properly to your DVR. My Night Owl App and/or Night Owl CMS Software is not connecting, how do I fix it?.Remember, you MUST confirm your email by clicking the “Confirm Email” link in the verification email sent by Night Owl during setup. To add a device to the app, enter the DVR’s admin password. The first would be to log into the app, the other is the DVR’s admin password. Why is the Night Owl App not accepting my password?įor our devices utilizing Night Owl Protect, if you are unable to access your account with your password, we would recommend trying to change your password HERE and try to log in with your new password.įor devices that use Night Owl Connect or older apps, the app may require two passwords.The infrared sensor works best for side-to-side movement across the camera’s field of view as opposed to movement directly to or away from the camera. ![]() above the ground and have them angled slightly down. Please make sure you have mounted the cameras at least 7 ft. So, you will want to have the cameras installed in their final location by then. What is the best way to mount the cameras?ĭuring the Startup Wizard, you will be prompted to adjust the motion detection area of each installed camera.If they do, you may need to purchase an additional camera power adapter for that camera. Try plugging the camera directly into the camera power adapter, bypassing the splitter, to see if the LEDs turn on. It is possible that your camera is not receiving enough power for the LEDs needed for Night Vision. Why does my camera stop working at night?.However, Night Owl strongly recommends placing all outdoor cameras under an eave or awning to help shield them from overexposure to the elements, which could reduce your camera’s lifespan. Yes, your cameras are weatherproof and will endure minimal moisture and dirt/debris. After your system is set up, you can disconnect the TV or monitor if you wish. For older systems that use Night Owl Connect, you will need to connect your NVR to a TV or monitor for initial setup. Does my DVR need to be connected to a TV or monitor?įor devices that use the Night Owl Protect App, this is no longer a requirement as you can set up your system on your mobile device.Your DVR does not require an internet connection for basic operation, but you will need to connect the DVR to your router in order to remotely view your system on a computer or smart device. Does my DVR have to be connected to the internet?.
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